Terms

Welcome to Splay.co.uk, letsplaysport.co.uk. Here we provide you services to the subject of certain conditions. If you visit or shop at splay.co.uk or letsplaysport.co.uk, you accept these conditions. Please read them carefully. In addition, when you use any current or future splay.co.uk service (e.g., Your Profile, Gift Certificates), whether or not included in the splay.co.uk web site, you also will be subject to the guidelines and conditions applicable to such service or business. If these conditions are inconsistent with such guidelines and conditions, such guidelines and conditions will control.
Making a purchase

Making a purchase could not be easier. Just browse our online Catalogue, and simply click add to cart. When you have finished added items to the cart, go to the checkout.


Cancellation / Returns

We want you to be happy and 100% satisfied with your purchase. If you are not completely satisfied we will accept returns or exchanges for all items* within 14 days of the original delivery date. Returned items must be in original condition with no damage or missing parts.
Shipping charges are not refundable (we will pay all shipping costs including the return shipping cost if the returned item is a result of our error). You will be responsible for the cost of return and safe return of any product purchased after which a refund of the purchase price will be made in full, unless the goods have been miss used, or are in a condition that warrants the product non-saleable.
When returning an item please make sure you get a 'proof of postage certificate' from the Post office (Free of charge) and make sure to properly insure the item(s).

Please send all returns to:

Splay (UK) Limited (Returns)
89 College Road,
Handsworth,
West Midlands,
Birmingham,
B20 2JH,
United Kingdom

Splay (UK) Limited reserve the right to refuse a refund or exchange if the goods returned are deemed to be damaged or tampered with. This does not affect your statutory rights.


* No returns on Cricket bats as even in normal use, superficial face and edge marks along with slight surface cracking will occur. This is to be expected; it does not detract from the performance of the bat and may be ignored. Other damage, such as splitting of the toe as a result of hitting a yorker, or damage caused by a mis-timed shot (which happens to even the best player!) can more often than not be repaired and the repaired bat will continue to give excellent service. Cricket bat item value are ONLY refundable / exchangeable if the cricket bat is in the original condition.


Due to nature of the sport stringed rackets are not refundable / exchangeable either.

Complaints

In the event that you need to make a complaint about our service and/or product/s, just contact us in any way that is convenient to you. We will acknowledge your complaint within 48 hours and you will be appointed a specific contact who will follow your complaint through to its conclusion. Our standard guarantees apply to complaints and our internal policies do not affect your statutory rights as a consumer.

Shipping & Handling

Our Shipping rates are based on the weight of your order. The Postage & Packaging amount will be shown at the checkout, when items are added into the basket. For larger orders a fixed rate shipping is set, which enable a certain number of items to be purchased in that fixed amount. For more details regarding this, contact us.

Delivery

We understand that delivery time is of the utmost importance. All our orders are shipped daily using either Royal Mail 1st Class, 2nd Class, Recorded Delivery, Special Delivery or personal Courier depending on your order.

Back Order.

If your item is not in stock, we will notify you. As soon as your product(s) are back in stock, we will dispatch your item as soon as possible. We will also give you the option to cancel your order, if you would not rather wait.

Reaching us.

We have kept this nice and simple...All enquires are sent to the same address (info@splay.co.uk)

Privacy Policy

To view our private policy view our Privacy Policy page

Statutory Rights

All the above does not affect your statutory rights as a consumer.